Return Policy

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out:

Email: support@chasefitness.store
Phone: 1-800-CHASE-FIT
Hours: Monday - Friday, 9 AM - 5 PM EST

We're here to help and want to ensure you have the best experience possible with Chase Fitness!

Exchanges

If you'd like to exchange an item for a different size or color, please contact our customer service team. We'll provide you with a return authorization number and shipping instructions. Once we receive your return, we'll ship your replacement item at no additional cost (if the same price) or charge the difference if applicable.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In cases where we are at fault, we will provide a prepaid shipping label. Original shipping costs are non-refundable.

How to Return

Step 1: Contact our customer service team at support@chasefitness.store or call 1-800-CHASE-FIT with your order number and reason for return.

Step 2: Receive your return authorization number and shipping instructions.

Step 3: Pack your item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping method.

Step 4: Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Unused and unworn with all original tags attached
  • In original packaging or in resalable condition
  • Not damaged due to customer misuse
  • Purchased within the 30-day return window
  • Accompanied by proof of purchase (order confirmation or receipt)

Items that have been used, washed, or damaged are not eligible for return.

Return Window

We accept returns within 30 days of your purchase date. Items must be unused, unworn, and in their original condition with all tags attached. To initiate a return, please contact our customer service team with your order number and reason for return.

At Chase Fitness, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return process to make things right.